1. Introduction
At RapidNGO, we strive to provide high-quality services to our clients. This Refund and Returns Policy outlines the conditions under which refunds may be issued. By using our services, you agree to this policy.
2. Eligibility for Refunds
Refunds are only applicable under the following conditions:
- If RapidNGO is unable to process the requested service due to internal issues.
- If a duplicate payment is made due to a technical error, the excess amount will be refunded.
- If a refund request is made before the service process has commenced.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- If the service has already been initiated or completed.
- If the delay in service is caused by external regulatory bodies or government departments.
- If the service is rejected due to incorrect or incomplete information provided by the user.
- If government fees, third-party charges, or taxes have been paid on behalf of the user.
- If the user voluntarily decides to cancel the service after processing has begun.
4. Refund Request Process
To request a refund, users must:
- Contact our support team at [email protected] with a written request.
- Provide the payment details and a valid reason for the refund request.
- Allow up to 7-10 working days for the request to be reviewed and processed.
5. Refund Method
Approved refunds will be processed using the original payment method:
- Online payments will be refunded to the original source.
- Bank transfers or other offline payments will be refunded via NEFT/RTGS.
- Processing time may vary depending on the payment provider.
6. Changes to Policy
RapidNGO reserves the right to modify or update this Refund and Returns Policy at any time. Users are encouraged to review the policy periodically.
7. Contact Information
For any refund-related queries, please contact:
RapidNGO
Email: [email protected]
Website: www.rapidngo.in
By using our services, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
